Terms & Conditions

TERMS and CONDITIONS

 

About us

www.terrierfirma.co.za (the “Website”) is owned and operated by Terrier Firma (Pty) Ltd,   Reg no: 2014/189492/07 (hereinafter referred to as “Terrier Firma”).

Visitors to the Website (“Users” or “you”), including those Users who purchase any products on the Website (“Purchasers”) are bound by these terms and conditions (“T&C”).  If you do not agree to these T&C, do not continue to use the Website.  Your continued use of the Website will constitute acceptance of the T&C, unmodified by you.

Terrier Firma is a small business providing generic and customised made to order products and services.

 

Use of Site

You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. ‘Deep-linking’, ‘embedding’ or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.

 

Disclaimer of Warranty

The contents of this site are provided “as is” without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement.

The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called “Providers”, assume no responsibility for errors or omissions in these contents.

The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility.

The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

 

Our Rights

We reserve the right to:

  1. modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
  2. Change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
  3. We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

 

Privacy Policy

We respect your privacy and will not disclose your personal information to third parties for marketing purposes if you have requested us not to do so (which you are able to do at any time). The manner in which we use your information is regulated in more detail as described in our Privacy Policy.  The Privacy Policy is hereby incorporated by reference into these T&C.  So, if you are not satisfied with the level of privacy we provide or otherwise disagree with anything in the Privacy Policy, then you are deemed to not agree to these T&C and you should not use the Website, because as stated above, your continued use of the Website will constitute acceptance of the T&C, including the Privacy Policy.

 

Security

Any person that delivers or attempts to deliver any damaging code to this Website or attempts to gain unauthorised access to any page on this Website shall be prosecuted and civil damages shall be claimed in the event that Terrier Firma suffers any damage or loss.

You agree and warrant that your log-in name and password shall be used for your personal use only and shall not be disclosed to any third party.

You allow Terrier Firma to take all reasonable steps to ensure the integrity and security of the Website and back-office applications.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

 

Shortened Links in Social Media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: http://bit.ly/zyVUBo).

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

 

Agreement of Sale

Placing a product in a shopping basket or adding it to a wishlist without completing the purchase cycle does not constitute an agreement of sale and/or an order for such product, and as such, Terrier Firma may remove such product from the shopping basket or wishlist if stock becomes unavailable and you cannot hold Terrier Firma liable if such product is not available when the purchase cycle is completed at a later stage.

An agreement of sale only comes into effect if and when: (a) you electronically submit a properly completed order for one or more products in your shopping basket; and (b) payment is either authorised, or received by Terrier Firma in its bank account.

 

Product availability

Lead time is dependent on stock availability. Should we have stock available of generic items, orders will be dispatched within 48 hours of payment being validated/received.

Should the product not be in stock please allow 10 working days plus freight transit time. This will allow for manufacturing and delivery.

Customised products will be shipped within 14 days of confirmed order and payment.

Every effort is made to effect shipment of your order timeously however unforeseen circumstances may cause delays. Should we be faced with such an occurrence Terrier Firma Pty Ltd will contact you via email and provide a revised shipping schedule.

In the event of a temporary out-of-stock situation, you shall be entitled either to cancel the order and be fully refunded, or to maintain the sale subject to a later delivery date as may be agreed;

In the event of a permanent out-of-stock situation, you shall be entitled to be fully refunded as a result of cancellation of the sale by the seller.

In being ‘fully refunded’ as aforesaid, you will be refunded the relevant purchase price and delivery charges, without having to pay any administrative or other charges.

 

 

Delivery Policy 

When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. Do not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website.

 

Shipping

Terrier Firma makes use of the Postnet to Postnet service within South Africa.

Special request may be made for the use of a courier which will be charged accordingly.

Collections from Terrier Firma are possible with prior arrangement between 9am and 4pm Monday – Friday.

Please ensure the correct shipping address is provided from the outset as title and risk will pass to you once the order has left our premises.

 

Undeliverable packages

Occasionally packages are returned to us undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for re-shipping.

 

Order processing

Order processing will not begin until we receive a confirmed order and full payment.

Customisation will be carried out based on information provided by the customer.  All spelling and grammar will be reproduced according to the information given by the customer.

 

Refunds/returns Policy 

Save for certain EXCEPTIONS (as listed below), you are entitled, after your receipt of a product purchased by you, to cancel that purchase within a 7 day COOL OFF PERIOD.  Should you for any reason wish to cancel your purchase of generic products you may be liable for a 15% handling fee. You must advise Terrier Firma in writing of your cancellation and any such cancellation must be signed by the person who made the original purchase. The goods must be returned undamaged in the original packaging within 14 calendar days.  The cost of the return is for the customer’s account.

EXCEPTIONS:

Returns or refunds on customised/personalised and perishable items will not be considered in accordance with the Electronic Communications and Transactions Act 2002.

* Note:  Terrier Firma recommends that you use Speed Services Couriers (South African Postal Services) for all returns as it offers shipment tracking through a 24 hours customer helpline. Should you choose to use a carrier that does not offer a tracking facility and the goods are lost then no refund or return will be considered.

International customers should make use of a courier that offers:

  1. Shipment tracking.
  2. Insure your package for safe return and declare the full value of the shipment failing which loss or damage will be for your account.

 

Pricing and Payment Options

  1. Prices: The price of each product is displayed with the product listing. In the event of a sale or special offer, the discounted price is displayed.  Should Terrier Firma Pty Ltd reduce its price on any shipped products within 5 working days of shipment, you may contact us and request a refund of the difference between the price you were charged and the reduced selling price. To receive the refund you must contact us within 14 days of shipment.
  2. Delivery Charges: Delivery charges differ depending on a variety of factors, including product type, price, and weight, as well as whether delivery is to be made within, or outside, the borders of South Africa.
  3. Value Added Tax: Terrier Firma is not currently VAT registered.

Errors:  Terrier Firma shall make all reasonable efforts to accurately indicate prices and delivery charges.  However, should products be erroneously offered at incorrect prices and/or delivery charges, Terrier Firma will not be obliged to sell products at such incorrect prices and/or delivery charges, but  shall  refund monies paid by you should you not wish to proceed with the purchase at the correct price and/or delivery charges.

All transactions will be processed in South African Rand (ZAR).

Terrier Firma reserves the right to change pricing at any time without prior notice.

 

Online Payments

Payments are made through PayFast .  Visit https://www.payfast.co.za for accepted methods of payment and their terms and conditions and security.

 

Monitoring

We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).

 

Law

The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.

 

Updating of these Terms and Conditions

We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

 

Consent

I undertake not to copy/duplicate the products and designs directly or indirectly in any way without prior consent and understand the legal implications thereof. Should I be found to be in violation of this agreement I understand that I will be held liable for all legal costs incurred by Terrier Firma for any civil action or any legal action deemed necessary against me.

 

Contact Details

157 Langford, 33 Oakland Ave, Hillcrest, 3610, Kwazulu Natal, South Africa

+27 623362699

beverley@terrierfirma.co.za